Last Updated: August 25, 2026
Returns & Refund Policy
Witech Solutions aims to provide products that match the specifications and description communicated to customers.
Because refurbished and pre-owned laptops are individual units, customers should carefully review product specifications and condition before purchasing.
1. Return Eligibility
Returns will be accepted only where the product meets the conditions specified in this policy and within the applicable return period.
Return window: [TO BE CONFIRMED] days from delivery.
2. Eligible Reasons for Return
Subject to verification, returns may be considered for:
- Wrong product delivered
- Product materially different from the confirmed specification
- Product received damaged
- Product having a qualifying functional defect covered under the applicable return policy
3. Non-Returnable Situations
Returns may not be accepted for:
- Physical damage caused after delivery
- Liquid damage
- Accidental damage
- Unauthorized repairs or modifications
- Damage caused by misuse
- Missing accessories supplied with the product
- Removal or alteration of identification labels/serial numbers
- Software or operating-system issues not covered under the applicable warranty
- Normal cosmetic signs associated with refurbished/pre-owned products, where disclosed
4. Return Request
Customers should contact Witech Solutions within the applicable return period and provide:
- Order details
- Product details
- Reason for return
- Photographs/video where relevant
The product may be inspected before a return is approved.
5. Product Condition
Returned products should be in the condition required under the applicable return approval.
Customers should not remove, replace or alter serial numbers, identification labels or other identifying information.
6. Refund
Once the returned product is received and inspected, Witech Solutions will determine whether the return qualifies for a refund, replacement or other resolution.
Approved refunds will be processed through the applicable payment method or as otherwise communicated.
Refund processing timeline: [TO BE CONFIRMED].
7. Return Shipping
Responsibility for return shipping will depend on the reason for return and the outcome of verification.
This will be communicated to the customer during the return process.
8. Exchange / Replacement
Where available, Witech Solutions may offer a replacement instead of a refund.
Replacement availability depends on inventory.