Last Updated: August 25, 2026
Warranty Policy
Witech Solutions provides warranty coverage on eligible products according to the warranty period and terms specified with the individual product/order.
1. Warranty Period
Warranty period:
[TO BE CONFIRMED — e.g. 30/90/180 days]
The warranty period begins from the date of delivery unless otherwise stated.
2. What Is Covered
Subject to the individual product warranty, coverage may include qualifying hardware defects affecting normal operation.
The exact coverage applicable to each product will depend on the warranty offered with that product.
3. What Is Not Covered
Warranty does not cover damage resulting from:
- Accidental damage
- Liquid or moisture damage
- Physical damage
- Mishandling
- Unauthorized repair
- Unauthorized modification
- Tampering
- Electrical damage
- Damage caused by incompatible accessories
- Malware or software-related problems
- Normal wear and tear
- Cosmetic imperfections associated with refurbished products
4. Battery
Laptop batteries are consumable components and may have reduced capacity depending on age and usage.
Battery warranty/coverage: [TO BE CONFIRMED].
5. Warranty Claim
Customers must contact Witech Solutions with:
- Order/invoice details
- Product serial number
- Description of the issue
- Supporting photographs/video where required
6. Inspection
Products may be inspected by Witech Solutions or an authorized service provider before a warranty claim is approved.
7. Repair / Replacement
Depending on the issue and availability, Witech Solutions may provide:
- Repair
- Replacement component
- Replacement product
- Other appropriate resolution
The final resolution will depend on the nature of the defect and available inventory.
8. Data Backup
Customers are responsible for backing up their personal and business data before submitting a device for repair or replacement.
Witech Solutions shall not be responsible for loss of customer data during service or repair.